Data Protection & Privacy

Privacy Policy

Last Updated: February 22, 2026

Our Commitment to Privacy

United African Grain Ltd ("UAG", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to:

  • Name, email address, phone number, and company name when you contact us
  • Business registration details and trading licenses for partnership agreements
  • Financial information necessary for processing transactions
  • Identification documents required for KYC (Know Your Customer) compliance
  • Farm location data and GPS coordinates for agronomy services
  • Bank account details for payment processing

1.2 Derivative Data

Our servers automatically collect information when you access the Site, such as:

  • IP address and browser type
  • Operating system and device information
  • Access times and pages viewed
  • Referring website addresses

1.3 Data from Mobile Applications

When using our UAG OneLink mobile application, we may collect:

  • GPS location for field mapping and logistics tracking
  • Crop photos and NDVI data for agronomy analysis
  • Device camera access for document scanning
  • Storage access for downloading reports and statements

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

•Process transactions and send related information
•Verify your identity and prevent fraud
•Provide, operate, and maintain our services
•Improve, personalize, and expand our services
•Communicate with you about updates and offers
•Develop new products and services
•Monitor and analyze usage patterns
•Comply with legal obligations
•Facilitate grain trading and logistics
•Generate agronomy reports and recommendations

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.3 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Encryption

256-bit SSL encryption for all data transmission

Access Control

Strict role-based access controls and authentication

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • The right to access, update, or delete your information
  • The right to rectification if your information is inaccurate
  • The right to object to processing of your personal data
  • The right to data portability
  • The right to withdraw consent at any time
  • The right to lodge a complaint with a supervisory authority

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer:

privacy@uagzambia.com
+260976814636
Plot 10111, Lusaka, Zambia